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Old 31-03-10, 02:39 AM   #1
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FAQ.gif How to restore "Dead" Genie-Universal after OS UPDATE with Remote-Tools

In order to repair/restore your "Dead" Genie-Universal, first carefully read this:


After you have read and understood this, please contact one of the Product Managers(Zero23, John_Doe) or write an email to support@genieuniversal.com with Subject "Genie Recovery Request" to enable your Genie-Universal Serial Number for the Restore-Process.
(Due to security reasons this is NOT enabled on default!)
Do no forget to include your Genie-Universal Serial number in the message!!

Please note that in most cases the problem happend because of bad SD-Card content/format.
Itīs reconomended to Format the SD-Card on a Windows XP Computer to FAT32 first, and then copy the content to the card.
If you need a new SD-Card content, please write an email to support@genieuniversal.com or contact one of the Product Managers(Zero23, ..::Mobile Smoker::.., John_Doe).

Also, if you got an error message when trying to restore your Genie, then donīt worry, just try it 3-4 times until the process goes through.

if you still canīt handle it, contact me by ICQ(18034868) and iīll try to give you assistance.

John Doe
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